1. Overview

We want you to be genuinely happy with your IMAN+ or AIVEX purchase. This Refund Policy is provided in accordance with the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012, which guarantee that goods sold to Malaysian consumers must be of acceptable quality, fit for purpose, and as described.

2. Return Eligibility

You may request a return within 7 calendar days of receiving your order, provided that:

• The item is unused, unworn, unwashed, and in its original condition
• All original tags, packaging, and accessories (for AIVEX items) are intact
• You have proof of purchase (order number or invoice)

This 7-day window is separate from, and in addition to, your statutory rights under the Consumer Protection Act 1999 where goods are defective, not as described, or not of acceptable quality.

3. Non-Returnable Items

For hygiene and product-integrity reasons, the following cannot be returned unless faulty or incorrect:

• Headwear (caps, songkok) once removed from original packaging
• Items marked "Final Sale" or purchased at a clearance discount
• AIVEX cables and chargers once the seal or packaging has been opened, unless defective
• Gift cards or store credit

4. How to Request a Return

1. Contact us at sales.support@imanplus.my with your order number and reason for return
2. Our team will confirm eligibility and provide return instructions, including the return address
3. Pack the item securely with all original tags and packaging
4. Ship the item back to us via a trackable courier service and share the tracking number with our team

5. Inspection & Approval

Once we receive your returned item, our team will inspect it within 3 business days to confirm it meets the eligibility criteria in Section 2. We'll notify you by email of approval or rejection of your return. If rejected (for example, due to signs of wear), the item will be shipped back to you at your cost.

6. Refund Method & Timing

Approved refunds are issued to your original payment method via Chip, our payment gateway. Please allow:

Original delivery fees are non-refundable unless the return is due to our error (incorrect or defective item).

7. Exchanges

Need a different size or colour instead of a refund? Let us know when you contact us — we'll arrange an exchange where stock is available, subject to the same eligibility criteria in Section 2. If there's a price difference, we'll invoice or refund the difference accordingly.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free return and provide a full refund or replacement at no cost to you — this is your right under Section 32 of the Consumer Protection Act 1999, which guarantees goods of acceptable quality.

9. AIVEX Warranty Claims

AIVEX electronics (chargers, power banks, cables) carry a 12-month limited warranty against manufacturing defects, separate from the 7-day return window above. If an AIVEX product develops a fault within the warranty period under normal use, contact us with your order number and a description of the issue for a repair, replacement, or refund assessment.

10. Effect on Sadaqah Jariyah

When an order is refunded, the corresponding RM 1 Sadaqah Jariyah contribution for that order is reversed and excluded from that month's disbursement pool, since it was tied to revenue that has been returned to you. This is reflected transparently in our Sadaqah Jariyah ledger.

11. Return Shipping Costs

Unless the return is due to our error (wrong, damaged, or defective item), return shipping costs are borne by the customer. We recommend using a trackable courier service, as we are not responsible for items lost in transit back to us.

12. Contact Us

For any return, refund, or warranty request:

Ai Business Solutions Sdn Bhd (1227830-P)
Email: sales.support@imanplus.my
Suite 109, Block D, Level 1, Kelana Square, Jalan SS7/26, Kelana Jaya, Selangor, Malaysia